Personal identification information
Non-personal identification information
When the users visit our website, we may collect non personal identification information like browser name, operating system, type of device, ISP and other similar information.
How we use collected information
Maaesa collects and uses Users personal information for the following purposes:
To provide customer service
User’s personal information helps us in offering better service and responding to user service requests in a more effective way.
To personalize user experience
We may use the information provided by the users to understand different shopping trends and activities performed by different user groups based on their demographics, preferences and other activities.
To optimise our website
We strive to bring improvements and changes in our website and the way we interact with users, which becomes possible because of the information and feedback the user provides.
To process transactions
We may use the information provided by the users while placing the orders only to offer our services for that order. Under no circumstances do we share this information with third parties other than for the purposes of providing service. We may also use this information to regularly send information and newsletters to the users already agreed upon on topics that may be of interest to them.
To send periodic emails
The email address provided by the Users for processing of their orders, are only used to update them about the information regarding their order. If the user subscribes to our mailing list, they may receive regular emails about updates, new products, services and other announcements. Users can easily opt out of receiving our emails in the future by clicking the unsubscribe link at the bottom of every email.
How we protect your information
We use the most appropriate and secured ways of data collection, storage, processing and management of user data. We have proper security measures in place to protect user’s personal information like username, password and transaction information against unauthorized access, disclosure and alteration. Exchange of sensitive information between the user and Maaesa website is processed over a secured and encrypted channel of communication.
Sharing your personal information
We do not share, sell, rent or trade personal identification information of our users to any third party. We may share general combined analytic demographic information which may not be linked to any personal information about any user; with our affiliates, advertisers and business partners. We may use third party service providers for our business operations or for administration purposes. Your personal information may be shared with these third parties mentioned above for purposes limited to providing services for Maaesa, given that we have adequate permissions from the users.
Your acceptance of these terms
By using our site, you agree that you have read our policies and are in agreement with our terms stated above. If you do not agree with any terms mentioned herein, please do not use this site. By continuing to use our website, you agree that you have read and understood the changes and modifications in our policies and accept them completely.
Cancellation of order is allowed only before the order is shipped. An order cancellation is not possible once it has been shipped. However, return and refund policies shall still be valid as per our policies.
Exchange or Refund
We make sure that we always arrange for a return pickup of the order, however, under certain unavoidable circumstances, we may ask the user to ship the product to one of our nearest drop locations. You will be notified through email once the return packet is received and inspected. You will be given two options post successful return- Exchange or Refund.
Where returns are not applicable
We only replace items if they are defective or damaged. If you need to exchange it for the same product, send us an email at firstname.lastname@example.org
Request for change of postal address
Postal Address as provided by the customer may be changed within 24 hours of placing the Order by requesting a change of delivery address through email on email@example.com.
Please note: These charges cannot be governed as they differ from country to country according to local rules and regulations.
A-58/5, Model Town, Malviya Nagar, Jagatpura, Jaipur, Rajasthan - 302017, India
Mobile : +91-9971297872, +91-6350033577, +91-9599428772
E-mail : firstname.lastname@example.org